Shipping Policy
All orders are prepared and shipped within 3-7 business days (some made-to-order items may require additional time based on stock availability). You will receive an email notification with a tracking number once your order ships.
Shipping Rates / Delivery Estimates
| Region | Standard International Shipping (Orders below $75) | Standard International Free Shipping (Orders above $75) | Estimated Delivery Time（Business Days） |
| Asia | $7.76 | Free | 7-14 Days |
| Europe | $9.85 | Free | 7-20 Days |
| Northern America | $9.85 | Free | 10-25 Days |
| South America | $12.76 | Free | 15-25 Days |
| Oceania | $9.85 | Free | 7-20 Days |
Customs Duties / Taxes
Prepaid Duties (DDP): Teyvatavern typically covers import duties for most destinations. These fees are included in your order total, so no additional payment is required in most cases.
Customs Delays: In rare situations (e.g., incomplete declarations, local policy changes), your package may be held by customs. If this occurs, our support team will guide you through the clearance process and may request your assistance to resolve the issue.
Handling Shipping Issues
Delayed Orders: Contact us at service@teyvatavern.com if your order exceeds the estimated delivery window. We’ll prioritize your case and work with logistics partners to resolve delays.
Lost Packages: We are not responsible for any loss or theft of delivered packages for any reason, but we will try our best to assist you in the investigation.
Tracking Issues: Allow up to 7 days for tracking details to update after shipment.
How to Track Your Order
1. Check your email for the tracking number sent at shipment.
2. Use the "Order Tracking" page on our website for real-time updates.
3. Visit the carrier’s website (identified by the tracking number prefix) for detailed logistics.
Note: Delivery times may extend by 3-5 business days due to pandemic-related disruptions in some regions.
Teyvatavern Customer Service Center